Privacy Policy

This Privacy Policy ("Policy") is issued by 5pk365 ("the Platform", "we", "us", "our") and applies to all personal data collected, processed and stored in connection with your use of the 5pk365 website at https://5pk365.cam/ and all associated services ("the Services").

We are committed to protecting the privacy and security of your personal data. This Policy describes what information we collect, the purposes for which it is used, how it is stored and protected, with whom it may be shared, and what rights you have in relation to your personal data.

By accessing or using the Platform, registering an account, or providing us with your personal information in any other context, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein, to the extent that consent is required as a lawful basis for such processing.

In this Policy, the following terms have the meanings set out below:

• "Data Controller" means the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is 5pk365.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller in accordance with instructions and a data processing agreement.
• "Data Subject" means the identified or identifiable natural person to whom personal data relates — in this context, you as a user of the Platform.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, IP address, device identifiers, financial data and identity documents.
• "Processing" means any operation or set of operations performed on personal data, whether automated or manual, including collection, recording, storage, use, disclosure, erasure and destruction.
• "KYC" means Know Your Customer — identity and address verification procedures required by the operator as part of its regulatory and compliance obligations.
• "Special Category Data" means personal data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data or data concerning sex life or sexual orientation, which is subject to heightened protections.
• "Platform" means the 5pk365 website, mobile-optimised interface and all associated services accessible at https://5pk365.cam/.

5pk365 acts as the Data Controller in respect of personal data collected through the Platform. The Platform operates under applicable international licensing and does not claim to be regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any Pakistani provincial authority.

For all data protection enquiries, requests to exercise data subject rights, or concerns about how your personal data is handled, please contact our support team using the contact details provided in Section 16 of this Policy.

We collect personal data from you directly when you interact with the Platform, automatically through your use of the Platform, and from third-party sources where applicable. The categories of personal data we may collect include:

4.1 Data Collected Directly from You

4.2 Data Collected Automatically

4.3 Data from Third Parties

We may receive personal data from third-party sources including payment processors, identity verification providers, fraud detection services, and publicly available records for compliance and KYC purposes. Payment method providers such as those facilitating transactions via familiar Pakistani payment rails (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) may share transaction confirmation data with us as part of payment processing. These providers are referenced for familiarity only — none endorses or supports gambling services.

We process your personal data only where we have an appropriate lawful basis to do so. The lawful bases we rely upon include:

• Contractual Necessity: Processing required to enter into or perform a contract with you — including account creation, processing deposits and withdrawals in PKR, and delivering the Services.
• Legal Obligation: Processing necessary for compliance with applicable laws and regulatory requirements, including AML (Anti-Money Laundering) obligations, KYC requirements, and responsible gambling obligations under the operator's licensing conditions.
• Legitimate Interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, business analytics and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent as a lawful basis (for example, marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Vital Interests: In exceptional circumstances, processing may be required to protect your vital interests or those of another person.

We process your personal data for the following purposes:

• Account Management: Creating, maintaining and administering your 5pk365 Account, including processing deposits and withdrawals in PKR and managing account settings.
• Identity Verification (KYC): Verifying your identity and age in compliance with applicable licensing and anti-money laundering requirements. For Pakistani users, this may include processing CNIC or other identity documents.
• Transaction Processing: Facilitating deposits and withdrawals via available payment methods and maintaining accurate financial records.
• Service Delivery: Providing access to sports betting, live casino, slots and other wagering products on the Platform.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance via Live Chat, Help Center and email.
• Responsible Gambling: Monitoring account activity to identify patterns associated with problem gambling, enforcing player-set limits, and administering self-exclusion or cooling-off periods.
• Fraud Prevention and Security: Detecting, investigating and preventing fraudulent activity, money laundering, bonus abuse, account sharing and other prohibited conduct.
• Legal and Regulatory Compliance: Meeting obligations under applicable licensing conditions, anti-money laundering laws, data protection laws and other regulatory requirements.
• Analytics and Platform Improvement: Analysing usage patterns to improve platform performance, user experience and product offerings.
• Communications: Sending transactional communications relating to your account, promotional communications where you have consented, and service notifications.

We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary and subject to appropriate contractual protections:

• Payment Processors: Financial service providers facilitating deposits and withdrawals, including those operating familiar Pakistani payment rails. These processors receive only the data necessary to complete the specific transaction.
• Identity Verification Providers: Third-party KYC and AML service providers that assist us in verifying your identity and complying with regulatory obligations.
• IT and Hosting Providers: Technology infrastructure providers, including cloud hosting, database and content delivery services, that process data on our behalf under data processing agreements.
• Fraud Detection and Security Services: Third-party providers that assist with fraud prevention, account security monitoring and risk assessment.
• Analytics and Performance Providers: Services used to analyse platform usage and improve user experience. These providers process anonymised or pseudonymised data where possible.
• Legal and Regulatory Authorities: Government bodies, regulatory authorities, law enforcement agencies or courts where we are legally required to disclose personal data — for example, in response to a lawful request or court order.
• Professional Advisers: Legal, accounting, audit and compliance professionals as required for the proper operation of our business, subject to professional confidentiality obligations.

5pk365 operates internationally and your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including countries outside Pakistan. Some of these countries may have different data protection laws from those in your home jurisdiction.

Where personal data is transferred to countries that do not provide an equivalent level of data protection, we implement appropriate safeguards — such as standard contractual clauses or equivalent transfer mechanisms — to ensure your data receives an adequate level of protection.

By using the Platform, you acknowledge that your data may be transferred internationally as described in this Policy.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, tax, accounting or compliance obligations.

9.1 Retention Principles

• Account data is retained for the duration of the Account and for a period thereafter as required by applicable regulations (which may require retention of transaction records, KYC documentation and communications for defined periods post-account closure).
• Financial transaction records, including PKR deposit and withdrawal history, are retained for the period required by applicable anti-money laundering and financial record-keeping regulations.
• KYC documents are retained in accordance with the operator's licensing obligations, typically for a minimum of five years from the date of collection or the date of the last transaction.
• Support communications and complaint records are retained for a period sufficient to address ongoing disputes and meet applicable regulatory requirements.
• Marketing and communications data is retained until consent is withdrawn or until it is no longer required for the purpose for which it was collected.

9.2 Deletion and Anonymisation

Once the applicable retention period has expired, personal data is either securely deleted or anonymised so that it can no longer be associated with an identified or identifiable individual. Anonymised data may be retained for statistical and analytical purposes without limitation.

Subject to applicable data protection law and the operator's licensing jurisdiction requirements, you may have the following rights in relation to your personal data. To exercise any of these rights, contact our support team as described in Section 16.

We will respond to data subject rights requests within a reasonable timeframe in accordance with applicable law, typically within 30 calendar days. In complex cases this period may be extended, in which case we will notify you of the extension and the reason for it.

Please note that certain rights may be limited or overridden by our legal obligations — for example, we cannot delete data we are legally required to retain for AML compliance purposes.

5pk365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of data at rest on our servers.
• Access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of our platform infrastructure.
• Multi-factor authentication requirements for account access and administrative systems.
• Monitoring for suspicious account activity, login anomalies and potential data breaches.
• Employee data protection training and confidentiality obligations.

While we apply these measures diligently, no system of data transmission or storage can be guaranteed to be 100% secure. You are responsible for maintaining the security of your account credentials. If you suspect unauthorised access to your account, contact support immediately via Live Chat or the Help Center.

We use cookies, web beacons, local storage and similar tracking technologies on the 5pk365 Platform. This section explains what we use and why.

12.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for core Platform functionality including user authentication, session management and security controls. These cannot be disabled without breaking Platform functionality.
• Performance and Analytics Cookies: Used to understand how users interact with the Platform — including which pages are visited, session durations and error occurrences. This data is used to improve Platform performance and user experience. Data may be collected in aggregated or pseudonymised form.
• Functional Cookies: Enable the Platform to remember your preferences, such as language settings, odds format selection and interface layout preferences.
• Security Cookies: Used to detect and prevent fraudulent activity, account takeover attempts and other security threats.

12.2 Managing Cookies

You can manage or delete cookies through your browser settings. Instructions vary by browser — refer to your browser's help documentation for guidance on managing cookies. Disabling non-essential cookies will not prevent you from using the Platform, but may affect certain features and preferences. Disabling strictly necessary cookies will impair core Platform functionality.

12.3 Third-Party Technologies

Some cookies or tracking technologies may be placed by third-party service providers acting on our behalf — for example, analytics or fraud detection partners. These providers are bound by data processing agreements and are not permitted to use your data for their own independent purposes.

The 5pk365 Platform is strictly for adults aged 18 years and over — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the relevant account. If you believe that a minor has registered an account on the Platform, please contact our support team immediately.

Age verification is applied as part of the KYC process and, in certain cases, prior to account registration. Providing a false date of birth constitutes a material breach of the Platform's Terms and Conditions.

5pk365 is an English-language platform specifically designed for Pakistani users, with PKR account management and familiarity with payment methods commonly used in Pakistan. This section addresses specific points relevant to users in Pakistan.

14.1 CNIC and Identity Documents

For Pakistani users, KYC verification may require submission of your CNIC (Computerised National Identity Card) or other valid Pakistani government-issued identity document. These documents are processed solely for identity verification and age confirmation purposes and are handled with the highest level of security and confidentiality. They are not used for any purpose other than KYC compliance.

14.2 Payment Data and Pakistani Payment Rails

Where you use familiar Pakistani payment methods — including Easypaisa, JazzCash, Raast, or bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah — transaction confirmation data may be shared between the relevant payment processor and 5pk365 for payment settlement purposes. The payment brands named are referenced for contextual familiarity only. None of these providers endorses or supports gambling services.

14.3 Regulatory Context

5pk365 does not claim to be licensed, regulated or approved by the Government of Pakistan, PTA, the State Bank of Pakistan, or any Pakistani provincial authority. The Platform operates under applicable international licensing. Pakistani data protection legislation may apply to residents of Pakistan — users are responsible for understanding and complying with applicable local law. This note does not constitute legal advice.

We reserve the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or regulatory requirements. The "Last Reviewed" date at the top of this page indicates when this Policy was most recently updated.

Where changes are material, we will endeavour to provide reasonable notice via the Platform or by email to your registered address prior to the changes taking effect. Your continued use of the Platform after any update constitutes acceptance of the revised Policy.

We recommend reviewing this Policy periodically to stay informed about how we protect your data. If you disagree with any changes, you should cease using the Platform and may request account closure via the Help Center.

For any questions, concerns or requests relating to this Privacy Policy or to exercise your data subject rights, please contact our support team through the following channels:

• Live Chat: Available 24/7 within your authenticated account dashboard — the fastest channel for urgent privacy or security queries.
• Help Center: Self-service knowledge base covering account, privacy and data subject request procedures — accessible from within your account.
• Email: [email protected] (displayed as plain text — not a clickable link). Use "Privacy Request" as your subject line for data-related queries.

Our support team serves players across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — in English, with Urdu assistance available on request.

16.1 Complaints

If you have a complaint about how we have handled your personal data and you are not satisfied with our response, you may have the right to lodge a complaint with the applicable supervisory or regulatory authority in the operator's licensing jurisdiction. We encourage you to contact us first so we can attempt to resolve your concern directly.